Course Description

This course is designed to help you develop an understanding of communication outside the work team as required by a practising or potential team leader. You will learn about the key stages of communication and how to overcome barriers to effective communication.

Course curriculum

    1. Video 1: An introduction to the unit - Communicating with people outside the work team

    2. An introduction to the unit - Communicating with people outside the work team

    1. Video 2 - The importance of effective communication outside the work team

      FREE PREVIEW

    2. The importance of effective communication outside the work team

      FREE PREVIEW

    1. Video 3 - Building and maintaining relationships outside the work team

    2. Building and maintaining relationships outside the work team

      FREE PREVIEW

    1. Video 4 - Ways to communicate outside the work team

    2. Ways to communicate outside the work team slides

    1. Video 5 - Presenting a positive impression to those outside the work team

    2. Presenting a positive impression to those outside the work team slides

    1. Video 6 - Principles of effective oral communication

    2. Principles of effective oral communication slides

About this course

  • £59.99
  • 22 lessons
  • 2.5 hours of video content

  • £402.00

    ILM Level 2 Award in Leadership and Team Skills

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Tutor Marie O'Donnell

I have over 10 years’ experience of managing and leading together with over 20 years’ experience in teaching leadership, management and teacher training. My experience ensures that I can relate to your workplace issues and offer realistic, practical solutions. I have taught extensively across the three sectors; public, private and voluntary which enables me to understand issues facing all three sectors.I have a strong background in managing and developing others and my goal in life is to see others thrive.I don’t teach from the textbook. Yes, they are important however life doesn’t always work like it does in the movies and work doesn’t always work the same way as it does in books. That said, reading is important therefore I try to bring management models to life using my own work experience so that they make more sense and can be applied to improve your working practice. I also realise that some learners are daunted by what I call ‘management babble’. I will help you to understand this ‘babble’ but more importantly, I won’t be using it in my sessions.