Satisfying customer requirements
ILM accredited course or non-accredited development course
This course is designed to help you develop an understanding of satisfying customer requirements as required by a practising or potential team leader. You will learn about the types of customers, how to identify customer needs and how service level agreements and customer satisfaction levels are set and monitored.
Video 1: An introduction to the unit - Satisfying customer requirements
An introduction to the unit - Satisfying customer requirements
Video 3 - Service standards - Service level agreements
Service standards - Service level agreements
FREE PREVIEWVideo 4 - Measuring performance and meeting customer requirements
Measuring performance and meeting customer requirements
Video 5 - Dealing with complaints and improving performance
Dealing with complaints and improving performance
£402.00
ILM Level 2 Award in Leadership and Team Skills