Course Description

This course is designed to help you develop an understanding of satisfying customer requirements as required by a practising or potential team leader. You will learn about the types of customers, how to identify customer needs and how service level agreements and customer satisfaction levels are set and monitored.

Course curriculum

    1. Video 1: An introduction to the unit - Satisfying customer requirements

    2. An introduction to the unit - Satisfying customer requirements

    1. Video 3 - Service standards - Service level agreements

    2. Service standards - Service level agreements

      FREE PREVIEW
    1. Video 4 - Measuring performance and meeting customer requirements

    2. Measuring performance and meeting customer requirements

    1. Video 5 - Dealing with complaints and improving performance

    2. Dealing with complaints and improving performance

About this course

  • £59.99
  • 10 lessons
  • 1.5 hours of video content
  • £402.00

    ILM Level 2 Award in Leadership and Team Skills

    Buy Now

Tutor Marie O'Donnell

I have over 10 years’ experience of managing and leading together with over 20 years’ experience in teaching leadership, management and teacher training. My experience ensures that I can relate to your workplace issues and offer realistic, practical solutions. I have taught extensively across the three sectors; public, private and voluntary which enables me to understand issues facing all three sectors.I have a strong background in managing and developing others and my goal in life is to see others thrive.I don’t teach from the textbook. Yes, they are important however life doesn’t always work like it does in the movies and work doesn’t always work the same way as it does in books. That said, reading is important therefore I try to bring management models to life using my own work experience so that they make more sense and can be applied to improve your working practice. I also realise that some learners are daunted by what I call ‘management babble’. I will help you to understand this ‘babble’ but more importantly, I won’t be using it in my sessions.