Understanding conflict management
ILM accredited course or non-accredited development course
A series of videos and lessons on understanding conflict management.
This course will help you to develop your knowledge and understanding of managing conflict and supporting individuals as required by a practising or potential first line manager.
You will study the following topics:
Causes of conflict
The stages of conflict
Workplace performance and conflict management
Diversity and conflict
Skills and techniques for managing conflict
Communication skills for managing conflict
Using goals and objectives for minimising conflict
Using knowledge of team development and roles to minimise conflict
Throughout all the above you will be tasked to complete numerous activities, that will allow you to reflect and assess your own ability to manage conflict.
Video 1: An introduction to the unit - understanding conflict management
An introduction to the unit - understanding conflict management slides
Video 4 - Workplace performance and conflict
Workplace performance and conflict slides
Establishing your values activity
Video 5 - Diversity and conflict
Diversity and conflict slides
Video 6 - Skills and techniques for managing conflict
Skills and techniques for managing conflict slides