Course Description

A series of videos and lessons on understanding conflict management.

This course will help you to develop your knowledge and understanding of managing conflict and supporting individuals as required by a practising or potential first line manager.

You will study the following topics:

Causes of conflict

The stages of conflict

Workplace performance and conflict management

Diversity and conflict

Skills and techniques for managing conflict

Communication skills for managing conflict

Using goals and objectives for minimising conflict

Using knowledge of team development and roles to minimise conflict

Throughout all the above you will be tasked to complete numerous activities, that will allow you to reflect and assess your own ability to manage conflict.


Trainer

Marie O'Donnell

I have over 10 years’ experience of managing and leading together with over 15 years’ experience in teaching leadership, management and teacher training. My experience ensures that I can relate to your workplace issues and offer realistic, practical solutions. I have taught extensively across the three sectors; public, private and voluntary which enables me to understand issues facing all three sectors.I have a strong background in managing and developing others and my goal in life is to see others thrive.I don’t teach from the textbook. Yes, they are important however life doesn’t always work like it does in the movies and work doesn’t always work the same way as it does in books. That said, reading is important therefore I try to bring management models to life using my own work experience so that they make more sense and can be applied to improve your working practice.I also realise that some learners are daunted by what I call ‘management babble’. I will help you to understand this ‘babble’ but more importantly, I won’t be using it in my sessions. I use plain English so everyone can understand. I have also taught many learners from Europe and the rest of the world so it is important to avoid jargon so that everyone gets a good learning experience.

Course curriculum

  • 1

    An introduction to the unit - understanding conflict management

    • Video 1: An introduction to the unit - understanding conflict management

    • An introduction to the unit - understanding conflict management slides

  • 4

    Workplace performance and conflict

    • Video 4 - Workplace performance and conflict

    • Workplace performance and conflict slides

    • Establishing your values activity

  • 5

    Diversity and conflict

    • Video 5 - Diversity and conflict

    • Diversity and conflict slides

  • 6

    Skills and techniques for managing conflict

    • Video 6 - Skills and techniques for managing conflict

    • Skills and techniques for managing conflict slides

  • 7

    Skills and techniques for managing conflict part 2

    • Video 7 - Skills and techniques for managing conflict part 2

    • Skills and techniques for managing conflict part 2 slides

    • How assertive are you activity?

  • 8

    Communication skills for managing conflict

    • Video 8 - Communication skills for managing conflict

    • Communication skills for managing conflict slides

  • 9

    Communication skills for managing conflict part 2

    • Video 9 - Communication skills for managing conflict part 2

    • Communication skills for managing conflict part 2 slides

  • 10

    Using goals and objectives to minimise conflict

    • Video 10 - Using goals and objectives to minimise conflict

    • Using goals and objectives to minimise conflict slides

  • 11

    Using knowledge of team development and individual roles to minimise conflict

    • Video 11 - Using knowledge of team development and individual roles to minimise conflict

    • Using knowledge of team development and individual roles to minimise conflict slides

  • 12

    Summary - top tips

    • Video 12 - Summary - top tips

    • Summary - top tips slides

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    £29.99Assignment Guide - ILM Level 3 - Understanding conflict management

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