ILM Level 3 Certificate in Leadership and Management
ILM Level 3 Certificate in Leadership and Management Top up route Option 2
ILM Level 3 Certificate in Leadership and Management Top Up Route Option 1
Assignment Guide - ILM Level 3 - Understanding conflict management
ILM Level 3 Award in Leadership and Management Option 1
ILM Level 3 Award in Leadership and Management Option 2
A series of videos and lessons on understanding conflict management.
This course will help you to develop your knowledge and understanding of managing conflict and supporting individuals as required by a practising or potential first line manager.
You will study the following topics:
Causes of conflict
The stages of conflict
Workplace performance and conflict management
Diversity and conflict
Skills and techniques for managing conflict
Communication skills for managing conflict
Using goals and objectives for minimising conflict
Using knowledge of team development and roles to minimise conflict
Throughout all the above you will be tasked to complete numerous activities, that will allow you to reflect and assess your own ability to manage conflict.