ILM Level 3 Certificate in Leadership and Management


ILM Level 3 Certificate in Leadership and Management Top up route Option 2


ILM Level 3 Certificate in Leadership and Management Top Up Route Option 1


Assignment Guide - ILM Level 3 - Understanding conflict management


ILM Level 3 Award in Leadership and Management Option 1


ILM Level 3 Award in Leadership and Management Option 2


Understanding conflict management

Course description

Take the understanding conflict management quiz and try our first two lessons free on understanding conflict management.

If you choose to study this unit further you will develop your knowledge and understanding of managing conflict and supporting individuals as required by a practising or potential first line manager.

You will study the following topics:

Causes of conflict

The stages of conflict

Workplace performance and conflict management

Diversity and conflict

Skills and techniques for managing conflict

Communication skills for managing conflict

Using goals and objectives for minimising conflict

Using knowledge of team development and roles to minimise conflict

Throughout all the above you will be tasked to complete numerous activities, that will allow you to reflect and assess your own ability to manage conflict.

Marie O'Donnell

Marie O'Donnell


I have over 10 years’ experience of managing and leading together with over 15 years’ experience in teaching leadership, management and teacher training. My experience ensures that I can relate to your workplace issues and offer realistic, practical solutions. I have taught extensively across the three sectors; public, private and voluntary which enables me to understand issues facing all three sectors.

I have a strong background in managing and developing others and my goal in life is to see others thrive.

I don’t teach from the textbook. Yes, they are important however life doesn’t always work like it does in the movies and work doesn’t always work the same way as it does in books. That said, reading is important therefore I try to bring management models to life using my own work experience so that they make more sense and can be applied to improve your working practice.

I also realise that some learners are daunted by what I call ‘management babble’. I will help you to understand this ‘babble’ but more importantly, I won’t be using it in my sessions. I use plain English so everyone can understand. I have also taught many learners from Europe and the rest of the world so it is important to avoid jargon so that everyone gets a good learning experience.

Course Includes

2 Videos

1 Quiz

2 PDFs

1.0 hr