Understanding conflict management quiz
Take the quiz and see how you do!
Take the understanding conflict management quiz and try our first two lessons free on understanding conflict management.
If you choose to study this unit further you will develop your knowledge and understanding of managing conflict and supporting individuals as required by a practising or potential first line manager.
You will study the following topics:
Causes of conflict
The stages of conflict
Workplace performance and conflict management
Diversity and conflict
Skills and techniques for managing conflict
Communication skills for managing conflict
Using goals and objectives for minimising conflict
Using knowledge of team development and roles to minimise conflict
Throughout all the above you will be tasked to complete numerous activities, that will allow you to reflect and assess your own ability to manage conflict.
Understanding conflict in the workplace
Video 2 - Causes of conflict
Causes of conflict slides
Video 3 - The stages of conflict
The stages of conflict slides
ILM Level 3 Certificate in Leadership and Management
ILM Level 3 Certificate in Leadership and Management Top up route Option 2
ILM Level 3 Certificate in Leadership and Management Top Up Route Option 1
Assignment Guide - ILM Level 3 - Understanding conflict management
ILM Level 3 Award in Leadership and Management Option 1
ILM Level 3 Award in Leadership and Management Option 2
Understanding conflict management