Course Description

A series of videos and lessons on understanding quality management in the workplace.

This course will help you to develop knowledge and understanding of quality management within the workplace as required by a practising or potential first line manager.

You will study the following topics:

An Introduction to quality

Quality management - Total quality management, design quality and process quality standards.

Quality systems - Kaizen, Continuous improvement and Lean management

Quality monitoring tools and ways to improve - benchmarking, auditing, Six sigma, root cause analysis and KPIs


Throughout all the above you will be tasked to complete numerous activities, that will allow you to reflect and assess your own ability to manage quality.


Course curriculum

    1. Video 1: An introduction to the unit - understanding quality management in the workplace

    2. An introduction to the unit - understanding quality management slides

    1. Video 3 - Quality management

      FREE PREVIEW
    2. Quality management slides

      FREE PREVIEW
    3. EFQM Handout

    4. ISO Quality Management Principles

    1. Video 4 - Quality systems

    2. Quality systems slides

    1. Video 5 - Quality monitoring tools, record keeping and quality improvement

    2. Quality monitoring tools, record keeping and quality improvement slides

    1. Video 6 - Final checks

    2. Summary - final check slides

About this course

  • £59.99
  • 14 lessons
  • 1.5 hours of video content
  • £426.00

    ILM Level 3 Award in Leadership and Management Option 1

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  • £474.00

    ILM Level 3 Award in Leadership and Management Option 2

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  • £966.00

    ILM Level 3 Certificate in Leadership and Management

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Tutor Marie O'Donnell

I have over 10 years’ experience of managing and leading together with over 20 years’ experience in teaching leadership, management and teacher training. My experience ensures that I can relate to your workplace issues and offer realistic, practical solutions. I have taught extensively across the three sectors; public, private and voluntary which enables me to understand issues facing all three sectors.I have a strong background in managing and developing others and my goal in life is to see others thrive.I don’t teach from the textbook. Yes, they are important however life doesn’t always work like it does in the movies and work doesn’t always work the same way as it does in books. That said, reading is important therefore I try to bring management models to life using my own work experience so that they make more sense and can be applied to improve your working practice. I also realise that some learners are daunted by what I call ‘management babble’. I will help you to understand this ‘babble’ but more importantly, I won’t be using it in my sessions.