Understanding quality management in the workplace
ILM accredited course or non-accredited development course
A series of videos and lessons on understanding quality management in the workplace.
This course will help you to develop knowledge and understanding of quality management within the workplace as required by a practising or potential first line manager.
You will study the following topics:
An Introduction to quality
Quality management - Total quality management, design quality and process quality standards.
Quality systems - Kaizen, Continuous improvement and Lean management
Quality monitoring tools and ways to improve - benchmarking, auditing, Six sigma, root cause analysis and KPIs
Throughout all the above you will be tasked to complete numerous activities, that will allow you to reflect and assess your own ability to manage quality.
Video 1: An introduction to the unit - understanding quality management in the workplace
An introduction to the unit - understanding quality management slides
Video 3 - Quality management
FREE PREVIEWQuality management slides
FREE PREVIEWEFQM Handout
ISO Quality Management Principles
Video 4 - Quality systems
Quality systems slides
Video 5 - Quality monitoring tools, record keeping and quality improvement
Quality monitoring tools, record keeping and quality improvement slides
Video 6 - Final checks
Summary - final check slides